1. Introduction

Welcome to StoreOS ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how StoreOS collects, uses, discloses, and safeguards your information when you visit our website storeos.net or use our E-commerce Cloud Management System (the "Service").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information to provide better services to all our users.

Account Information: When you register for StoreOS, we collect your name, email address, phone number, and business details.
Payment Information: We process payments via third-party gateways. We do not store your full credit card information on our servers.
Merchant Data: We host and process data you upload regarding your products, customers, and orders. You retain ownership of this data; we process it solely to provide the Service.
Usage Data: We collect information on how you interact with our Service, including IP addresses, browser types, and access times, to improve system performance and security.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the StoreOS platform.
To process your subscription transactions and send related information, including transaction confirmations and invoices.
To send you technical notices, updates, security alerts, and support and administrative messages.
To monitor and analyze trends, usage, and activities in connection with our Service (e.g., to ensure our 99.9% uptime guarantee).
To prevent fraudulent transactions and unauthorized access to our Service.

4. Data Sovereignty & Security

Storage: Your data is stored on our proprietary cloud architecture. We utilize military-grade encryption for data at rest and in transit (using JWT and SSL technologies).
Isolation: Each StoreOS instance runs in an isolated environment to prevent cross-account data leakage.
Retention: We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

5. Sharing of Information

We do not sell your data. We may share information only in the following circumstances:

Service Providers: With third-party vendors (e.g., payment processors, email services) who perform services on our behalf and are bound by confidentiality obligations.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Your Data Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data.

Export: You may export your store data (products, orders) at any time from your dashboard.
Deletion: You may request the deletion of your account by contacting support. Please note that we may retain certain information as required by law or for legitimate business purposes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@storeos.net
Address: StoreOS, India.